FAQ

The HD Pro is larger and round, built for long and deep immersions (up to 2 people). The HD Ultimate is more compact and vertical with an integrated seat, designed for individual use and tighter spaces.

The HD Ultimate is designed to fit through standard doors. The HD Pro does not fit through a standard door, so plan for adequate access for delivery and placement.

Yes. The tubs are fully insulated, and you can use a chiller for temperature control. In freezing conditions, follow the winter guidance for the chiller and consider a de-icer.

Material: 5 mm thick MDPE
Insulation: 45 mm polyurethane foam (body and lid)
External dimensions: 42" H x 30.5" W x 38" L
Internal dimensions: 40" H x 27" W x 34.5" L
Weight: 50 kg
Capacity: 530 L
Connection ports: 1/2" NPT male
Integrated seat: molded step serving as a seat
Drainage: via the lower connection port
Dedicated side opening to accommodate a de-icer

Material: 5 mm thick LLDPE
Insulation: 45 mm polyurethane foam (body and lid)
External dimensions: 35" H x 46" diameter
Internal dimensions: 28" H x 42" diameter
Weight: 50 kg
Capacity: 630 L
Connection ports: 1/2" male
Drainage: integrated plug
Lid: insulated with de-icer opening
Finish: industrial, unpolished

Each tub includes the fully insulated tub plus two stainless steel plugs.

The tub and chiller are sold separately. Bundles are available that include both.

Down to 2°C with the Eternal Ice Power Chiller.

The chiller can cool down to 2°C and heat up to 40°C.

Depending on your starting water temperature, it can reach low temperatures in a few hours. After that, it maintains your set temperature automatically.

The Eternal Ice Power Chiller is designed for home use. It is rated at 52 dB or less. Noise level is comparable to a window AC unit. Most customers are comfortable using it in a garage, basement, home gym, outdoor deck, patio or dedicated room. If you're highly noise‑sensitive, we can help you choose the best placement.

The chiller is designed to run efficiently and maintain temperature once it reaches your set point.

Voltage: 110 V (standard). Power consumption: 900 W (cooling) and 1000 W (heating).

Yes. It includes a 50-micron coarse paper filter and an integrated ozone system.

Yes. Built-in Wi-Fi lets you control temperature through a mobile app, including scheduling.

It is designed to work with the HD Pro and HD Ultimate using standard 1/2" connections and the included hoses.

The shipment includes the chiller and the accessories listed on the product page, including hoses and filter components.

No. Place it where you want, connect the hoses, fill it, then set your temperature.

Connect the top fitting on the bath to the chiller outlet, and the bottom fitting on the bath to the chiller inlet.

Yes. Use Teflon tape on threaded connections to help create a proper seal.

Fill the tub first, confirm all fittings are secure, then turn the chiller on and set your temperature.

Yes. The tub can be used indoors or outdoors. For outdoor use in harsh winters, it is mandatory to unplug the chiller and store it indoors, and to use a de-icer when ice begins to build up. The chiller must never be left in temperatures below 0°C (32°F).

Yes, as long as ambient temperature is above 0°C (32°F). In winter it must be drained and stored in a heated area.

No. Using the chiller in freezing conditions voids warranty coverage.

Drain it fully and store it in a heated area.

It is designed to help prevent ice formation. It is a 1000 W unit with a thermostat that activates below 2°C and deactivates at 25°C.

No. Do not leave the De-Icer in the bath or connected while you are in it. Unplug it before entering the water.

Ozone sanitation helps disinfect the water, and the 50-micron coarse paper filter helps remove particles. Keep the lid on when not in use to reduce debris.

Replace the filter as needed based on usage and water flow. If you notice reduced flow, it is time to change it.

Yes. Maintaining pH, alkalinity, and hardness helps support water quality and protect components, and helps reduce the need to change the filter.

Use the ozone system regularly to help maintain water quality. Frequency depends on usage. Each time the chiller starts, a 1-hour ozone cycle is automatically initiated.

Cold exposure carries real risk if misused. Start gradually, keep sessions short at first, and consult a healthcare professional if you have a medical condition or concerns.

No. Many people use cold exposure as part of a wellness routine. Start gradually and build consistency.

Many people follow a routine of a few sessions per week. Consistency matters.

Yes, but commercial use has warranty implications. The warranty covers non-commercial use for the original consumer purchaser. Commercial use requires explicit prior written consent.

Orders are delivered directly to your door, ready to use. Most customers can move and position the tub with 1–2 people. At this time, installation is DIY, but we include a step‑by‑step document and offer a virtual walkthrough call to help you plan placement, power, and setup. For commercial / gym installs, contact us for tailored support.

Orders are processed within 1 to 2 business days after payment is received.

Standard shipping is 7 to 14 business days after processing (excluding pre-sale items).

Yes. Worldwide shipping is available.

Yes. You will receive tracking once your order ships.

Customers are responsible for customs fees, duties, and import taxes.

Customers must provide accurate shipping information. Issues caused by incorrect addresses are the customer's responsibility.

Any redelivery or storage fees are the customer's responsibility.

Once a carrier marks a package delivered, contact the carrier directly.

You have 30 days from the date you receive your item to request a return.

Items must be unused, uninstalled, include all accessories and tags, and be in original packaging with proof of purchase.

Contact support by email with your order number and the reason for return. Include photos if applicable.

Yes. Return instructions and an RMA are required. Items sent without an approved RMA will be refused.

For change-of-mind returns, the customer arranges and pays return shipping. Shipping charges are non-refundable.

Custom or special-order products and personalized items, consumables if opened or used, final-sale items, and gift cards.

The fastest approach is typically to complete a return (if eligible) and place a new order.

Refund timing follows the refund policy after inspection and approval.

If goods are shipped into the EU, the refund policy outlines the applicable cancellation and return window and conditions.

A limited 2-year warranty that covers cracks and material defects when used as intended and appropriately maintained.

Improper installation, relocation, accidents, misuse or abuse, unauthorized modifications, neglected maintenance, and damage to surrounding surfaces or structures.

Natural signs of aging such as fading may occur over time.

Yes. Use of the chiller in freezing conditions voids warranty coverage.

If a warranty claim requires return shipment, the customer arranges shipping to the service location. If a defect is confirmed under warranty, documented shipping costs may be reimbursed up to a combined maximum of CAD $250.

If you have an issue, contact support. Troubleshooting and next steps are handled through our support process.

The warranty applies to non-commercial use by the original consumer purchaser. Commercial use requires explicit prior written consent.

Payment plan options may be available at checkout through Affirm for Canadian qualified customers only.