Eternal Ice – Limited 2-Year Warranty

Upon receiving your Eternal Ice Bath, rest assured that it has undergone meticulous testing and inspection to ensure it meets our stringent quality standards. While such instances are rare, if you happen to encounter any issues upon delivery, such as a broken valve or manufacturing defect, our comprehensive two-year warranty is here to provide you peace of mind. Should your Eternal Ice Bath or any accessories sustain damage during transit, simply reach out to our dedicated customer service team with accompanying photos and details at info@eternalicebath.com. Our team will promptly assess the situation and offer a solution tailored to the extent of the damage.

We stand behind the durability of your Eternal Ice Bath, guaranteeing it to remain crack-free and free from material defects throughout the warranty period, provided it is utilized for its intended purposes and receives appropriate maintenance. Please note that while our product is engineered to withstand various environmental conditions, including exposure to sunlight, some natural signs of aging such as fading may occur over time.

It is important to note that this warranty does not extend to damages resulting from improper installation, relocation, accidents, misuse, abuse, unauthorized modifications, or neglecting necessary maintenance. Additionally, any damage caused to surrounding surfaces, structures, or furnishings by the proper or improper use of our products is not covered. This includes, but is not limited to, discoloration or damage to patio or deck surfaces, furniture, houses, or other structures. EIB Inc. holds no liability for any injuries or fatalities resulting from the misuse of our product.

Use of the chiller in freezing conditions will void this warranty. Our chillers are designed for optimal performance in controlled environments, and exposure to freezing temperatures may cause damage that is not covered under this policy.

Return Freight Policy

In the event that a warranty claim requires the return of your Eternal Ice Bath or related accessories, the customer is responsible for arranging transportation to our designated service location. If, after inspection, EIB Inc. determines that the product is defective under the terms of this warranty, EIB Inc. will reimburse the customer for documented return shipping costs, including the outbound shipment from EIB Inc. back to the customer, up to a combined maximum of CAD $250.

Any transportation costs beyond this amount shall remain the responsibility of the customer. However, EIB Inc. reserves the right, in its sole discretion, to cover shipping costs exceeding CAD $250 in exceptional cases where such costs are deemed reasonable and necessary to exercise warranty rights under applicable consumer protection laws.

THIS WARRANTY IS EXPRESSLY PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL AGREEMENT, GUARANTEE, PROMISE, REPRESENTATION, OR WARRANTY SHALL BE BINDING. IN NO EVENT SHALL EIB INC. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF EIB INC. IS AWARE THAT FAILURE TO PERFORM COULD RESULT IN CONSEQUENTIAL ECONOMIC LOSSES. IN ANY EVENT, CUMULATIVE DAMAGES FOR BREACH OF THIS WARRANTY SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID TO EIB INC. FOR THE PRODUCT. THIS PARAGRAPH SHALL APPLY TO ALL ACTIONS RELATED TO THE PRODUCT, WHETHER BASED ON TORT, CONTRACT, OR OTHER THEORIES.

Please note that this warranty is applicable solely to the original consumer purchaser and covers non-commercial use of the Eternal Ice Bath. If the product is intended for any commercial purposes or for the benefit of third parties, explicit prior written consent from EIB Inc. must be obtained.