Warranty

Upon receiving your Eternal Ice Bath, rest assured that it has undergone meticulous testing and inspection to ensure it meets our stringent quality standards. While such instances are rare, if you happen to encounter any issues upon delivery, such as a broken valve or manufacturing defect, our comprehensive two-year warranty is here to provide you peace of mind. Should your Eternal Ice Bath or any accessories sustain damage during transit, simply reach out to our dedicated customer service team with accompanying photos and details at info@eternalicebath.com. Our team will promptly assess the situation and offer a solution tailored to the extent of the damage.

We stand behind the durability of your Eternal Ice Bath, guaranteeing it to remain crack-free and free from material defects throughout the warranty period, provided it's utilized for its intended purposes and receives appropriate maintenance. Please note that while our product is engineered to withstand various environmental conditions, including exposure to sunlight, some natural signs of aging such as fading may occur over time.

It's important to note that our warranty doesn't extend to damages resulting from improper installation, relocation, accidents, misuse, abuse, unauthorized modifications, or neglecting necessary maintenance. Additionally, any damage caused to surrounding surfaces, structures, or furnishings by the proper or improper use of our products isn't covered. This includes but isn't limited to discoloration or damage to patio or deck surfaces, furniture, houses, or other structures. EIB Inc. holds no liability for any injuries or fatalities resulting from the misuse of our product.

THIS WARRANTY IS EXPRESSLY PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL AGREEMENT, GUARANTEE, PROMISE, REPRESENTATION, OR WARRANTY SHALL BE BINDING. IN NO EVENT SHALL EIB INC. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF EIB INC. IS AWARE THAT FAILURE TO PERFORM COULD RESULT IN CONSEQUENTIAL ECONOMIC LOSSES. IN ANY EVENT, CUMULATIVE DAMAGES FOR BREACH OF THIS WARRANTY SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID TO EIB INC. FOR THE PRODUCT. THIS PARAGRAPH SHALL APPLY TO ALL ACTIONS RELATED TO THE PRODUCT, WHETHER BASED ON TORT, CONTRACT, OR OTHER THEORIES.

Please note that this warranty is applicable solely to the original consumer purchaser and covers non-commercial use of the Eternal Ice Bath. If the product is intended for any commercial purposes or for the benefit of third parties, explicit prior written consent from EIB Inc. must be obtained.