Shipping policy

Order Processing

  • All orders are processed within 1–2 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time (Excluding Pre-Sale Items)

  • Our standard shipping time is within 7–14 business days from the date of order processing.
  • Shipping times may vary based on destination or unforeseen circumstances (e.g. natural disasters, strikes, or events beyond our control).

Shipping Methods

  • We offer standard shipping for all orders.
  • Expedited shipping options may be available at an additional cost—check during checkout for availability and pricing.

Shipping Rates

  • Rates are calculated based on order weight and destination. If costs appear high, contact us for an exact quote. You will always see the shipping cost at checkout before purchase.

International Shipping or No Shipping Notice

  • We ship worldwide! If your country is not listed or if the cost seems high, please contact us at info@eternalicebath.com for confirmation and an accurate quote.

Order Tracking

  • Once shipped, you will receive a confirmation email with a tracking number.

Customs Fees, Duties, and Taxes

  • Customers are responsible for any customs fees, duties, and import taxes. EIB inc. is not responsible for additional charges imposed by customs. Please check with your local office before ordering.

Incomplete or Incorrect Addresses

  • Customers must provide accurate shipping information.
  • EIB inc. is not responsible for incomplete or incorrect addresses—please double-check before completing your purchase.

Delayed Shipments

  • If a shipment is delayed, we will notify you promptly by email.
  • EIB inc. will make every effort to resolve issues and ensure timely delivery.

Redelivery & Storage Fees

  • If redelivery is required, any associated fees will be the customer’s responsibility. Please ensure availability on the scheduled delivery date, as EIB inc. will not cover these costs.

Lost or Stolen Packages

  • EIB inc. is not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact the carrier directly in such cases.

If you have any questions or concerns about your order or our shipping policy, please contact our team at info@eternalicebath.com.